SHIPPING: We only ship to the US including Puerto Rico. No international shipping. We ship using  USPS First Class Mail. You will get a tracking number and it is important you check this tracking number to see when the box will arrive to your home. Please remember that we ship only from Monday through Friday.

PAYMENT: We accept credit cards, paypal and online checks as form of payment.

ORDER CANCELLATION: Orders may be cancelled at any time prior to shipping. Please contact us at support@custompetids.com if you need to cancel your order.

RETURNS: You can return your order in the first 14 days. Please do not return any item without contacting us first for instructions. The cost of shipping to returns items is the responsibility of the buyer and must use priority mail.

PROBLEMS AND QUESTIONS: If you encounter any problem or questions please contact us at support@custompetids.com

MONEY BACK GUARANTEE: If you are not satisfied with your purchase, just let us know within 14 days of receiving your order to process a refund. You must contact us at support@custompetids.com and let us know the reason.